Last Updated: December 08, 2025

Terms & Conditions

Please read these terms carefully before booking a tour with us.

1

Booking and Reservation

All bookings must be confirmed in advance through WhatsApp or our contact form. A booking is considered confirmed once you receive a confirmation message from our team.

  • Bookings can be made via WhatsApp, phone, or our website contact form
  • Please provide accurate information including number of guests and preferred date
  • Confirmation will be sent within 8–10 hours of your booking request
  • We recommend booking at least 8–10 hours in advance
2

Payment Policy

No online payment or advance payment is required for booking. Payment is processed face-to-face when we meet at the tour location.

We Accept

Cash (USD or Cambodian Riel) Bank Transfer (local banks) KHQR (QR code payment)
Important: We do not collect or store your payment information. All transactions are completed in person at the time of service.
3

Cancellation Policy

Free cancellation is available up to 2–3 hours before the scheduled tour time.

More than 3 hours before

Free cancellation, no charges

2–3 hours before

Free cancellation, no charges

Less than 2 hours before

Cancellation may be subject to charges

No-show

Full tour price may be charged

To cancel, please contact us immediately via WhatsApp or phone. Since no advance payment is required, cancellations are simple and hassle-free.

4

Safety Requirements

All passengers must follow safety instructions provided by the crew. Life jackets must be worn when required. Children must be supervised by adults at all times. We reserve the right to refuse service to anyone who appears intoxicated or poses a safety risk.

5

Weather Conditions

Tours may be cancelled or rescheduled due to adverse weather conditions. In such cases, customers will be offered a full refund or the option to reschedule.

6

Liability

While we take every precaution to ensure your safety, participation in boat tours is at your own risk. We are not liable for personal injuries, loss, or damage to personal belongings.

7

Photography and Media

We may take photographs or videos during tours for promotional purposes. By participating in our tours, you consent to the use of such media.

8

Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

Last Updated: December 08, 2025

Questions? Contact us