Last Updated: December 08, 2025

Privacy Policy

How we collect, use, and protect your personal information.

1

Information We Collect

We collect personal information that you provide to us when booking tours, including:

  • Contact Information: Name, email address, phone number
  • Booking Details: Tour date, number of guests, special requests
  • Communication Records: Messages sent via WhatsApp, email, or contact forms
  • Feedback: Testimonials and reviews you choose to share

Important: We do NOT collect or store payment information

Since all payments are processed face-to-face when we meet, we never collect, store, or process your credit card numbers, bank account details, or any other payment information online.

2

How We Use Your Information

We use your information to:

  • Process and confirm your tour bookings
  • Communicate with you about your tours (via WhatsApp, email, or phone)
  • Send booking confirmations and reminders
  • Respond to your inquiries and provide customer support
  • Improve our services based on your feedback
  • Send promotional materials (only with your consent)
  • Comply with legal obligations

We do NOT use your information for:

  • Processing online payments (we don't handle payments online)
  • Selling or renting your data to third parties
  • Automated decision-making or profiling
3

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business, subject to confidentiality agreements.

4

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

  • Your contact information is stored securely in our database
  • Access to your information is limited to authorized personnel only
  • We use secure connections (HTTPS) for our website
  • Regular security updates and monitoring

Payment Security

Since we don't collect payment information online, there's no risk of your financial data being compromised through our website. All payment transactions are handled securely in person.

5

Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect website functionality.

7

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

8

Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

6

Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
🗑️ Request deletion of your information
Opt-out of marketing communications
9

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Booking information Retained for 2 years after tour completion
Communication records Retained for 1 year
Testimonials Retained indefinitely (with your consent)
10

Contact Us

If you have questions about this privacy policy or want to exercise your rights, please contact us:

Location

Koh Rong Sonloem, Saracen Beach

WhatsApp

Chat with us on WhatsApp →

Last Updated: December 08, 2025

Also read our Terms & Conditions