Privacy Policy
How we collect, use, and protect your personal information.
Information We Collect
We collect personal information that you provide to us when booking tours, including:
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Contact Information: Name, email address, phone number
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Booking Details: Tour date, number of guests, special requests
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Communication Records: Messages sent via WhatsApp, email, or contact forms
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Feedback: Testimonials and reviews you choose to share
Important: We do NOT collect or store payment information
Since all payments are processed face-to-face when we meet, we never collect, store, or process your credit card numbers, bank account details, or any other payment information online.
How We Use Your Information
We use your information to:
- Process and confirm your tour bookings
- Communicate with you about your tours (via WhatsApp, email, or phone)
- Send booking confirmations and reminders
- Respond to your inquiries and provide customer support
- Improve our services based on your feedback
- Send promotional materials (only with your consent)
- Comply with legal obligations
We do NOT use your information for:
- Processing online payments (we don't handle payments online)
- Selling or renting your data to third parties
- Automated decision-making or profiling
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business, subject to confidentiality agreements.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- Your contact information is stored securely in our database
- Access to your information is limited to authorized personnel only
- We use secure connections (HTTPS) for our website
- Regular security updates and monitoring
Payment Security
Since we don't collect payment information online, there's no risk of your financial data being compromised through our website. All payment transactions are handled securely in person.
Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect website functionality.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.
Your Rights
You have the right to:
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
Contact Us
If you have questions about this privacy policy or want to exercise your rights, please contact us:
Location
Koh Rong Sonloem, Saracen Beach
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Last Updated: December 08, 2025
Also read our Terms & Conditions